Managed services
This is not traditional managed services. It is AI-governed operations.
The team that designs your cloud, workplace and AI platforms helps run them — with FinOps, security and continuous improvement built into the service.
Service towers
Contract one tower or combine them. Each runs on agreed runbooks, reporting and review cadences.
Cloud and AI infrastructure
- Platform monitoring
- FinOps analytics
- Security management
- Policy compliance
- VM, serverless and Kubernetes operations
- Azure managed services
Modern workplace
- Copilot lifecycle support
- Licence governance
- Endpoint monitoring
- End-user support
- Exchange, SharePoint, OneDrive and Teams support
Managed agentic AI operations
- Agent health monitoring
- Lifecycle and release management
- Knowledge-source maintenance
- Quality and performance evaluation
- Security reviews
- Cost monitoring
- Incident management
- Monthly reporting
- Quarterly service reviews (where contracted)
FinOps as a service
- Monthly cost reviews
- Anomaly investigation
- Commitment management
- Executive cost reporting
- AI workload cost optimisation
How it runs
Managed operations loop
Telemetry from cloud, workplace and AI agents raises alerts that become tickets. Runbooks auto-remediate common issues; engineers handle the rest, feeding problem and change management and a monthly service review.
Service hours and service levels
Coverage hours, response and resolution targets, inclusions and exclusions are defined in each managed-services agreement. Standard coverage is business hours in India Standard Time; extended coverage is available only where it has been agreed and staffed for your contract.
We don't advertise round-the-clock support as a default. If you need 24×7 coverage, tell us in your enquiry and we'll confirm what we can commit to before you sign.
Exclusions typically include third-party vendor outages, licences you purchase directly, and changes outside the agreed scope — these are listed in your agreement.
FAQ
Managed services questions
What can Techcerv manage for us?
Cloud and AI infrastructure, the modern workplace (Microsoft 365, Copilot, endpoints and end-user support), AI agents in production, and FinOps — cost reviews, anomaly investigation and commitment management.
What are your support hours?
Standard coverage is business hours in India Standard Time. Extended or 24×7 coverage is available only where it's agreed in your contract — tell us what you need and we'll confirm what we can commit to before you sign.
How are service levels defined?
Each managed-services agreement sets out coverage hours, response and resolution targets, inclusions and exclusions. Exclusions typically include third-party vendor outages, licences you buy directly and changes outside the agreed scope.
Scope a managed service
Tell us what you need run, your user count and coverage expectations.