Managed services

Resource augmentation

When you need skilled hands quickly, our engineers plug into your team, tools and processes.

Capabilities

Project-based engineers
Specialists for defined deliverables and timelines.
Extended team capacity
Ongoing engineers working within your operating model.
Skills uplift
Paired working and training so knowledge stays with your team.

How it fits together

Managed operations loop

Telemetry from cloud, workplace and AI agents raises alerts that become tickets. Runbooks auto-remediate common issues; engineers handle the rest, feeding problem and change management and a monthly service review.

Managed operations loopTelemetry from cloud, workplace and AI agents raises alerts that become tickets. Runbooks auto-remediate common issues; engineers handle the rest, feeding problem and change management and a monthly service review.Cloud estateAzure · AWS · GCPWorkplaceM365 · devicesAI agentsquality · costTelemetryMonitor · DefenderAlert triagededupe · severityRunbooksauto-remediateITSM ticketSLA clockL2/L3 engineersTechcerv teamProblem & changeroot causeService reviewmonthly report
Data / request in flightAgent / workload runningIllustrative operating model · coverage as contracted

Talk to the team behind Resource augmentation

Share a little context and we'll come back with questions and a suggested next step.

Managed services enquiry

Ongoing operations for cloud platforms, Microsoft 365, endpoints, AI agents and end users.

Scope

Required