Refund and cancellation policy

This policy applies to individual training registrations paid through this website. Payments are collected by TECHCERV SOFTWARE TECHNOLOGIES PRIVATE LIMITED. Corporate and private programmes follow the terms in their proposal or agreement.

Requesting a cancellation

Email Partner@techcerv.com with your registration reference. The date we receive your request is used to assess any refund. You may also ask to transfer to a later batch of the same course instead of cancelling, subject to availability.

How refunds are decided

• Every cancellation request is reviewed and approved by the Techcerv accounts team.
• Any refund is calculated pro rata, taking into account how close to the start date you cancel and how much of the course has already been delivered or reserved for you.
• Refunds apply to the course fee only. GST paid on the registration is not refundable, as it has already been remitted to the government.
• Certification exam fees paid to a vendor's exam provider are governed by that provider's policy.

If we cancel or reschedule

If Techcerv cancels a batch, or changes its dates or delivery mode in a way that doesn't work for you, you can choose a transfer to another batch or a refund of the course fee, as approved by the accounts team.

How refunds are paid

• Approved refunds are returned to the original payment method through our payment provider.
• You'll receive an email when a refund is initiated and when the provider confirms it is processed. Banks and card issuers typically take 5–7 working days to credit it.

Failed or duplicate payments

If money leaves your account but your registration isn't confirmed, it is usually confirmed automatically within minutes once our provider notifies us. If it isn't, contact us with your reference. Any payment that cannot be matched to a confirmed registration, and any duplicate payment for the same registration, is refunded in full.