Managed services

AI-enabled managed services

This is not traditional managed services. It is AI-governed operations — the same team that designs your platform helps run it.

Capabilities

Cloud and AI infrastructure
Platform monitoring, FinOps analytics, security management, policy compliance and VM, serverless and Kubernetes operations.
Modern workplace
Copilot lifecycle operations, licence governance, endpoint monitoring, end-user support and Exchange, SharePoint, OneDrive and Teams support.
Agent lifecycle operations
Prompt governance, usage intelligence and performance tuning for production agents.
Cloud and DevOps
Pipeline, environment and release operations.

How it fits together

Managed operations loop

Telemetry from cloud, workplace and AI agents raises alerts that become tickets. Runbooks auto-remediate common issues; engineers handle the rest, feeding problem and change management and a monthly service review.

Managed operations loopTelemetry from cloud, workplace and AI agents raises alerts that become tickets. Runbooks auto-remediate common issues; engineers handle the rest, feeding problem and change management and a monthly service review.Cloud estateAzure · AWS · GCPWorkplaceM365 · devicesAI agentsquality · costTelemetryMonitor · DefenderAlert triagededupe · severityRunbooksauto-remediateITSM ticketSLA clockL2/L3 engineersTechcerv teamProblem & changeroot causeService reviewmonthly report
Data / request in flightAgent / workload runningIllustrative operating model · coverage as contracted

Talk to the team behind Managed services

Share a little context and we'll come back with questions and a suggested next step.

Managed services enquiry

Ongoing operations for cloud platforms, Microsoft 365, endpoints, AI agents and end users.

Scope

Required